Refund policy

Vogue Citi return policy?

If you decide that an item that isn't the right fit for you, we invite you to visit your return page to process a return request. All returns must be sent back within 14 days from the date of delivery. 

Important to know:
  • To qualify for a refund, all items must be in the same condition in which you received them (New with Tags items must be returned with original tags attached)
  • All items are subject to a $1.99 restocking fee
  • If an item is received damaged or not as described, please reach out to the Vogue Citi support team through the contact us link/page on this website or send a mail directly to:  vogueciti.com or contact@vogueciti.com

 

  • Original shipping charge is not refunded when returning items
  • Final sale items are not returnable
Orders shipped within the 48 contiguous United States:
  • Items purchased with Vogue Citi credits will always be refunded back as store credits. Note: If the free return option is selected, you will be refunded with Vogue Citi store credit.
  • Returns refunded to Vogue Citi Store credits cannot be changed to the original method of payment after the return has been processed.
  • Vogue Citi store credits will be refunded back to your account 5-7 days after Vogue Citi Store has received your return order, while original payment returns (credit cards, PayPal, etc.) can take up to an additional 3-5 business days to be refunded.
  • Promotions and discounts will not be reimbursed
  • Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed shipping return label
Orders shipped internationally or outside the contiguous 48 United States:
  • Refunds will be issued back to your original form of payment.
  • Vogue Citi s does not offer return shipping labels for orders shipped outside the contiguous 48 United States at this time. Please secure a return shipping label and mail your returns to:

Vogue Citi
9898 Bissonnet Street, Suite 430M
Houston, Texas, 
77036
USA

 

Note:
If we’ve listed an item incorrectly or there’s a problem with your order/item, we will make it right. Contact us, explaining the situation and we'll get back to you as soon as possible!